One Uplogix customer has an aggressive plan to deploy ATMs and chose to include Uplogix in the systems to ensure that the increasing number of cash machines doesn't come along with a increase in support costs that will, well, break the bank.
Putting Local Management into ATMsATMs are complicated, secure machines with a variety of devices that interact with the physical world—cash input and output machines, card readers, and screens and other inputs. In addition, they have a fair amount of communications technology with routers, redundant modems, cameras and storage. Managing these components can involve multiple technicians and all of the security concerns that come along with access to distributed and unstaffed machines full of cash.
The Uplogix Local Management platform provides the equivalent of an IT administrator in-the-box monitoring devices 24x7, taking initial run-book recovery actions when needed, and serving as an onsite toolbox for remote technicians to investigate and recover issues as if they were onsite.
Automated, lower cost installationInstallation of ATMs can be expedited using Uplogix. With configuration files pre-installed, or automatically downloaded to an Uplogix Local Manager (LM), the LM can perform pre-defined tasks such as updating the OS on the ATM’s router, checking cell modem signal strength, and establishing a secure out-of-band connection back to the NOC.
This means that setup takes less time, and potentially doesn’t require a technician or technicians with as much detailed knowledge of each component.
Fewer truck rolls neededMost network and communications issues can be detected and recovered automatically, ensuring that the ATM is up and running, providing customers with expected levels of service. Issues can be reported directly into trouble ticketing systems, ensuring that the NOC is aware of any issues, including those that were resolved.
Before sending out a truck, administrators can connect into the ATM securely and remotely over an out-of-band connection that gives them access as if they were onsite.