Written by Daniel Verastiqui
Daniel Verastiqui is the Director of Client Services and Corporate Communications at Uplogix, Inc.
Hi, I'm Daniel Verastiqui, and I'm about to become a post-writing machine here on the Uplogix Blog. I'll be talking mostly about the technical side of the company, from tips and tricks to best practices to insights on what you can expect when you join the Uplogix family.
A Little About Me
When I joined Uplogix in 2006, I was the thirteenth employee and first official member of the Technical Support team. This gave me the rare opportunity to help build a new department from scratch. We established processes, developed custom CRM solutions, and even generated the first user guides in our documentation library. From the very beginning, I pushed a philosophy of customer advocacy that focused on providing complete solutions to problems and building lasting relationships. We never read from scripts, and we never tried to rush a customer off the phone. (And we still don't.)
Later, as Director of Technical Services, I oversaw the technical side of the customer lifecycle from evaluation to deployment to everyday usage. I encouraged my teams of Sales Engineers and Support Specialists to highlight the services side of Uplogix, which is where those teams truly stand out. Our evaluations are guided, our deployments are meticulously managed, and our customers can get assistance 24 hours a day, 365 days a year.
Previously, I worked as a network technician at The University of Texas System, Office of Telecommunications Services, so I know the pain of not having an always-accessible, remote network management platform to rely on. I've made the long and lonely drive from Austin to El Paso to troubleshoot a network switch that, in the end, just needed a power cycle. I came to work at Uplogix because I saw how necessary and important their solution was, and I knew it would improve the lives of other tired and overworked network engineers.
I'm a graduate of the University of Texas at Austin with a B.A. in English.
This month, I stepped into a new role at Uplogix as Director of Client Services and Corporate Communications. While this may mean fewer one-on-one meetings with customers, I'm excited about the opportunity to reach a wider audience, not just to tell them what problems Uplogix can solve today, but to talk about their specific challenges and help guide what Uplogix will solve in the future.
As someone who has worked the front lines of technical services for a decade and a half, I'm happy to be able to share with you what I've learned during my career here at Uplogix. If there are any topics you'd like to see discussed or questions I can answer, please drop a note to firstname.lastname@example.org.
I'll leave you with this: there is so much more to Uplogix than a piece of hardware that sits in your rack.
As I have been telling customers for years, with Uplogix, you're not just buying a product, you're buying a solution.
I can't wait to tell you all about it.
See you around the blog!
Director of Client Services
and Corporate Communications